Terms of Service

Last updated: April 15, 2026

These Terms of Service (“Terms”) govern access to and use of NEXUS websites, dashboards, APIs, chat widgets, and related offerings (the “Services”). By using the Services, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

1. The agreement

If you sign an order form, enterprise agreement, or similar document with us, that contract controls where it conflicts with these Terms. Otherwise, these Terms apply together with our Privacy Policy.

2. Accounts & access

You are responsible for safeguarding credentials, for activity under your account, and for ensuring your use complies with applicable laws (including real estate advertising, TCPA/telemarketing, and fair housing obligations where relevant).

3. Acceptable use

• No unlawful, harmful, or deceptive practices; no attempts to compromise security or probe non-public systems.
• No scraping or automated access beyond documented APIs and reasonable human use patterns.
• No use of the Services to generate content that violates fair housing or anti-discrimination laws.

4. AI outputs

AI-generated responses may be inaccurate or incomplete. You remain responsible for reviewing communications, listings, and advice provided to consumers, and for human oversight where required by law or brokerage policy.

5. Customer data

You retain rights to data you submit. You grant us a license to host, process, and display that data solely to provide and improve the Services. You represent that you have lawful bases to share lead and prospect data with us.

6. Third-party services

Integrations (calendar, email, messaging providers) are subject to those vendors’ terms. We are not responsible for third-party outages beyond our reasonable control.

7. Fees & trials

Paid plans, taxes, invoicing, and trials are described in checkout or your order form. Unless stated otherwise, fees are non-refundable once a billing period has started.

8. Intellectual property

NEXUS branding, software, and documentation are protected by intellectual property laws. Except for the limited rights granted in these Terms, no rights are transferred to you.

9. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM (OR, IF NO FEES APPLY, ONE HUNDRED US DOLLARS).

11. Termination

You may stop using the Services at any time. We may suspend or terminate access for material breach, security risk, or legal requirement. Provisions that by nature should survive will survive termination.

12. Governing law

Unless your contract says otherwise, these Terms are governed by the laws of the State of Florida, USA, excluding conflict-of-law rules. Courts in Miami-Dade County shall have exclusive jurisdiction, subject to mandatory consumer protections in your jurisdiction.

13. Changes

We may modify these Terms by posting an updated version. Continued use after the effective date constitutes acceptance of the changes for non-enterprise customers unless law requires a different process.

14. Contact

Legal notices and questions: Contact us.